To book, please call us on (02) 9331 8231 or email firstname.lastname@example.org
All services must be paid for at time of booking. We take eftpos and credit cards (Visa and Mastercard) over the ‘phone. We also accept bank transfers.
Because of the number of people who book and don’t show up, or who change their plans at the last minute, we now only take bookings with advance payment.
We give refunds (less 20% admin fee) if bookings are cancelled or rescheduled more than 24 hours in advance. For example, if your booking is for 3pm on Tuesday, you need to cancel or reschedule before 3pm on the Monday prior to receive an 80% refund.
If bookings are cancelled or rescheduled 24 hours or less in advance, there is no refund. Deposits (for camp, clinics, parties and special events) are not refundable, regardless of the notice period.
When bookings are made, we often have to employ extra staff, so we incur additional costs. When late cancellations and reschedules occur, we still have to meet those additional costs. We may also have turned other potential clients away, because of existing bookings, so we are also missing out on other potential income.
In bad weather, lessons go ahead (unless we think it is dangerous). If you have booked a Park ride and it is raining, you can have a lesson instead for no extra cost or you can reschedule without penalty. If rescheduling is not possible, we give 100% refunds in the case of bad weather.